A good hardware store is as much the foundation of a neighborhood as a challenging school, a verdant park or a cozy café. The older the neighborhood, and especially its housing stock, the greater the worth of a handy, knowledgeable place to buy bolts and screws, replace panes or simply seek home repair advice. In the Kingfield area of Minneapolis, where many homes are in their second century, the go-to hardware store is Nicollet Hardware at 38th and Nicollet, writes Steve Brandt in the Southwest Journal. Hardware stores earn their loyalty with stable, knowledgeable staff and owners. So it’s seismic in a neighborhood like ours when such a store changes hands. Fortunately, it’s an in-house change in this case. Long-time owners Julene Lind and Steve Rosch, now in their 60s, have sold to veteran employees Elena Nelson and Sam Rosch, Steve and Julene’s son. The deal closed this past fall. It’s the culmination of a succession plan that’s been in the works for five years, guided by a consultant recommended by the Ace Hardware cooperative. And it continues a tradition of female co-ownership that’s still the exception in the hardware business. That’s something Lind fostered. At 33, Nelson already has 18 years invested in the store where she was hired at age 15. She was looking for a job in the neighborhood and landed one a block from home. It’s the only place she’s ever worked. Lind hired her because she was mature, a quick study and knew neighborhood customers. Nelson worked full time while earning a college degree in child psychology. But when it was time to look for work in her field, Lind and Rosch sat her down to broach the idea of taking on more responsibility at the store for more pay. “She’s almost like a daughter to us,” Steve Rosch said. “It was always our dream to have her own the store.” For the rest of the story, click here. Subscribe for Free The Hardware Connection is a digital magazine targeted to independent hardware/home improvement retailers. It is the only industry magazine designed and distributed solely in electronic format and currently reaches over 63,000 people in the two-step channel. The Hardware Connection publishes four Newsletters each year in addition to eight magazine issues. To sign up yourself or additional staff to a free subscription to receive The Hardware Connection magazine and newsletter in electronic format, please click here. Learn More About the Following Click here to learn about ECi Software Solutions Click here to learn about WD-40 Click here to learn about Hyde Tools Click here to learn about Epicor
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