Watching customers walk into the Langham Creek Ace Hardware on FM 529 in Cypress, Texas, for the first time never gets old for store owners Chuck and Arlene O’Malley, writes Shawn Arrajj for Community Impact Newspaper. Far from a typical hardware store, the shop’s extensive gift market, large seasonal displays and knowledgeable staff tend to catch people by surprise, Chuck said. “People who have never been in the store before always have that reaction,” he said. “We love to see that because it means we’ve probably got a new customer who will come back again.” Chuck said he believes Langham Creek Ace, a locally owned franchise of the Illinois-based Ace Hardware Corporation, stands out from other hardware stores for a number of reasons. He said employees at big-box retailers, such as Home Depot and Lowe’s, often direct customers to his store to have their questions answered. “They’re our best source of referrals,” Chuck said. Supporting the local community is a big part of the business’s mission, Arlene said. In addition to cookware, tools and lawn care items, the store’s features products from more than 100 different vendors, including many local to the Houston and Cy-Fair areas. For the rest of the story, click here. Subscribe for Free The Hardware Connection is a digital magazine targeted to independent hardware/home improvement retailers. It is the only industry magazine designed and distributed solely in electronic format and currently reaches over 63,000 people in the two-step channel. The Hardware Connection publishes four Newsletters each year in addition to eight magazine issues. To sign up yourself or additional staff to a free subscription to receive The Hardware Connection magazine and newsletter in electronic format, please click here. Learn More About the Following Click here to learn about ECi Software Solutions Click here to learn about WD-40 Click here to learn about Hyde Tools Click here to learn about Epicor
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